Services
Power Startup Service
- Installation includes mounting and start-up of new UPS or EBC (excludes hard-wired applications)
- Services performed by Vertiv factory trained technician
- Services performed 7 X 24, excluding national holidays within the 48 contiguous states and Hawaii
- Optional Removal and disposal of existing UPS or EBC equipment
| Supported Model | Power Startup Service | Power Startup Service with Removal |
|---|---|---|
|
Liebert GXT5 UP TO 3 KVA |
SUGXT-1K3K |
SUGXT-1K3KRMV |
|
External Battery Cabinet (36V or 48V or 72V) |
SUGXT-EXTBTCB |
SUGXT-EXTBTCBRMV |
Power Emergency Services
- On Site Service Support
- Full-service five (5) year contract term commencing upon the start-up date
- 100% parts coverage, including internal batteries, POD and web card
- 100% labor and travel coverage 7 days/week, 24 hours/day
- 24-Hour Customer Resolution Center via 1-800-LIEBERT
- Access to Customer Services Network portal
- Optional LIFE™ Services
LIFE™ Services includes above plus:
- Continuous Monitoring, Expert Analysis, and Proactive Response
NOTE: Requires an RDU101 card, which is included on all 5000VA to 20000VA models
| Supported Model | Power Emergency Service | PES with LIFE™ |
|---|---|---|
|
Liebert GXT5 UP TO 1 KVA |
PEPGXT-1K5YR |
PEPGXT-1KLF |
|
Liebert GXT5 1.5 kVA |
PEPGXT-15005YR |
PEPGXT-1500LF |
|
Liebert GXT5 2.0 kVA |
PEPGXT-20005YR |
PEPGXT-2000LF |
|
|
PEPGXT-30005YR |
PEPGXT-3000LF |
|
External Battery Cabinet 36V |
PEPGXT-36VBAT5YR |
N/A |
|
External Battery Cabinet 48V |
PEPGXT-48VBAT5YR |
N/A |
|
External Battery Cabinet 72V |
PEPGXT-72VBAT5YR |
N/A |
Power Assurance Package
- Includes "Power Start-up Services" and "Power Emergency Services" support
- One Preventative Maintenance visit after 3rd year (5-10kVA UPS only)
- Optional LIFE™ and Removal Services
LIFE™ Services includes above plus:
- Continuous Monitoring, Expert Analysis, and Proactive Response
NOTE: Requires an RDU101 card, which is included on all 5000VA to 20000VA models
| Supported Models | PAP | PAP with LIFE™ | PAP with Removal | PAP with LIFE™ and Removal |
|---|---|---|---|---|
|
Liebert® GXT5 UP TO 3 KVA |
PAPGXT-1K3K |
PAPGXT-1K3KLF |
PAPGXT-1K3KRMV |
PAPGXT-1K3KRLF |
|
External Battery Cabinet (36V or 48V or 72V) |
PAPGXT-BATT |
N/A |
N/A |
N/A |