Services
Power Startup Service
- Installation includes mounting and start-up of new UPS or EBC (excludes hard-wired applications)
- Services performed by Vertiv factory trained technician
- Services performed 7 X 24, excluding national holidays within the 48 contiguous states and Hawaii
- Optional Removal and disposal of existing UPS or EBC equipment
| Supported Model | Power Startup Service | Power Startup Service with Removal |
|---|---|---|
|
GXT5LI-1000LVRT2UXL |
SUGXT-1K3K |
SUGXT-1K3KRMV |
|
VEBCLI-48VRT1U External Battery Cabinet |
SUGXT-EXTBTCB |
SUGXT-EXTBTCBRMV |
Power Emergency Services
- On Site Service Support
- Full-service five (5) year contract term commencing upon the start-up date
- 100% parts coverage, including internal batteries, POD and web card
- 100% labor and travel coverage 7 days/week, 24 hours/day
- 24-Hour Customer Resolution Center via 1-800-LIEBERT
- Access to Customer Services Network portal
- Optional LIFE™ Services
LIFE™ Services includes above plus:
- Continuous Monitoring, Expert Analysis, and Proactive Response
NOTE: Requires an RDU101 card, which is included on all 5000VA to 20000VA models
| Supported Model | Power Emergency Service | PES with LIFE™ |
|---|---|---|
|
GXT5LI-1000LVRT2UXL |
PEPGXTLI-1K3K5YR |
PEPGXTLI-1K3KLF |
|
VEBCLI-48VRT1U External Battery Cabinet |
PEPGXTLI-48VBAT5YR |
N/A |
Power Assurance Package
- Includes "Power Start-up Services" and "Power Emergency Services" support
- One Preventative Maintenance visit after 3rd year (5-10kVA UPS only)
- Optional LIFE™ and Removal Services
LIFE™ Services includes above plus:
- Continuous Monitoring, Expert Analysis, and Proactive Response
NOTE: Requires an RDU101 card, which is included on all 5000VA to 20000VA models
| Supported Model | PAP | PAP with LIFE™ | PAP with Removal | PAP with LIFE™ and Removal |
|---|---|---|---|---|
|
GXT5LI-1000LVRT2UXL |
PPAPGXTLI-1K3K | PAPGXTLI-1K3KLF | PAPGXTLI-1K3KRMV | PAPGXTLI-1K3KRLF |
|
VEBCLI-48VRT1U External Battery Cabinet |
PAPGXTLI-48VBATT | N/A | PAPGXTLI-48VBATTRMV | N/A |
